Closefly is operated by Miami Sunrise LLC ("Closefly", "we", "us").
These rules apply when incorporated into your signed Closefly services agreement. That agreement governs scope, fees, and remedies.
Consent and respectful communications
Use only contact lists and information you have the right to use. Obtain the consent required for each message type and channel, keep evidence of it, identify the business sending messages, honor opt-outs across connected systems, and follow applicable sending hours and carrier rules. Do not use purchased or scraped lists for unsolicited messaging or evade spam controls.
Prohibited activity
Do not send unlawful, fraudulent, deceptive, discriminatory, harassing, or infringing content; impersonate others; create fake reviews; distribute malware; or interfere with security. Do not publish patient information or images without the required authorization.
AI and health information
Keep approved business information accurate. Do not direct automated assistants to impersonate licensed clinicians, diagnose patients, provide personalized treatment advice, or guarantee clinical outcomes. Provide appropriate AI disclosures and a route to human assistance.
Do not provide protected health information until the required agreements, approved systems, and safeguards are in place. Use the minimum information needed and follow your clinic's privacy and security obligations.
Enforcement
Subject to the signed agreement, Closefly may pause harmful activity, investigate complaints, and restrict or suspend misuse. Both Closefly and the client remain responsible for the legal duties that apply to them. Report concerns to admin@closefly.ai.