By opting in to receive messages from Closefly LLC ("Closefly"), you accept these Messaging Terms and Conditions. They cover text messages, SMS, MMS, RCS, and WhatsApp messages between you and Closefly. They do not cover messages between you and a clinic or business that uses Closefly's services; those are governed by that business's own terms and privacy notice.
1. What we send
Closefly sends two kinds of messages.
- Marketing messages, if you opt in to them: offers, invitations, event notices, and updates about what we do.
- Service messages to people who deal with us: replies to your questions, appointment and call confirmations, reminders, delivery of documents such as a Leak Report, security codes, and account alerts.
2. Opting in
By giving us your mobile number on a form, by texting us first, or by otherwise agreeing to receive messages, you confirm that:
- You authorise Closefly to send you messages at that number using automated technology, including messages drafted or sent with the help of artificial intelligence.
- You are the subscriber or the customary user of that number, and you will tell us if the number changes hands.
- Your consent to marketing messages is not a condition of buying anything.
- Your action is your signature on that consent.
Message frequency varies; our marketing programme will not normally exceed 10 messages per month. Message and data rates may apply — ask your wireless carrier. Carriers are not liable for delayed or undelivered messages.
3. Opting out
Reply STOP to any message from us to stop all messages. We will send one final message confirming that we have stopped, and nothing after that. Reply START if you later want to resume. Reply HELP for help, or email legal@closefly.ai. We also honour UNSUBSCRIBE, CANCEL, END, and QUIT.
4. When we send
We send messages only between 8:00 a.m. and 8:00 p.m. in your local time, and we do not send more than three marketing messages to the same number in a single day about the same subject.
5. Automated and AI-assisted replies
Some of our replies are written and sent by an automated system that uses artificial intelligence. Output can be inaccurate or incomplete. Nothing we send by message is medical advice, a diagnosis, a binding price, or a guarantee of a result. Ask for a person at any time and we will connect you to one. If you ask whether you are speaking with a person, we will tell you the truth.
6. Privacy
When we message you we obtain your phone number, your carrier, the date, time, delivery status and content of the messages, and anything you send us. We handle it as described in our Privacy Policy. We do not sell, rent, or share your mobile opt-in data with any third party for that third party's marketing.
7. Not for emergencies
Never use messages to Closefly to report a medical emergency or a safety threat. We do not monitor messages continuously and we cannot dispatch help. Call 911 or your local emergency number.
8. Disputes
These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Any dispute arising from messages between you and Closefly, or from these terms, will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you and Closefly each consent to the personal jurisdiction of those courts. Nothing here prevents either of us from bringing an individual claim in small claims court or from asking a court for an injunction to protect intellectual property.
9. Changes
We may update these terms. The version in force is the one published here when you receive the message. If we make a significant change we will say so in a message or on this page before it takes effect.
10. Contact
Closefly LLC, Miami, Florida, United States
legal@closefly.ai · reply HELP to any message