Closefly is operated by Miami Sunrise LLC ("Closefly", "we", "us").
Closefly ("we", "us") helps medical spas and other appointment-based businesses manage inquiries, follow up, and book consultations. This policy explains how we handle information collected through closefly.ai and our own business communications.
1. Information we collect
You may give us your name, business name, role, email address, phone number, and information in forms, messages, or meeting requests. If you become a client, we also receive account, service, and billing information.
Our hosting provider processes technical information, such as IP addresses and request logs, to deliver and secure the website. If you accept optional tracking, our website measurement code records campaign sources, referring website, pages visited, clicks, scrolling, and time on site. We do not collect these optional browser measurements before you accept.
2. How we use information
We use information to respond to requests, prepare a Leak Report or other requested work, deliver services, manage accounts and billing, protect our systems, and meet legal obligations. With the appropriate permission, we may send marketing communications and measure website and campaign performance. We may also research publicly available business information and receive referrals.
3. Cookies and your choices
Optional measurement, analytics, and advertising scripts are off until you select Accept. Selecting Reject leaves them off. Browsing, scrolling, or closing the page is not consent. Select Cookie settings at the bottom of any page to change your choice. We remember your choice for up to 180 days; you may be asked again after that or if browser storage is cleared.
We honor Global Privacy Control by disabling optional tracking in that browser. Google Analytics and Meta Pixel are not currently configured on this website. If we add optional providers, we will update our disclosures and request a new choice before using them. See our Cookie Notice for storage details.
4. Who receives information
We use providers for hosting, business forms, communications, account management, and service delivery. They receive information needed for those purposes. We may also disclose information to professional advisers, when required by law, to protect legal rights or safety, or as part of a business transfer subject to applicable protections. We do not sell personal information or currently send website data to advertising networks.
The website is hosted by Netlify. When you choose a link to our Typeform intake form, Typeform receives the information you submit and technical information associated with your visit. That separate website has its own privacy and cookie practices. Opening the form does not require accepting optional tracking on Closefly. See Website providers.
5. Text messages and AI-assisted replies
Giving us a phone number alone does not enroll you in marketing texts. Marketing messages require a separate opt-in where required by law; consent is not a condition of purchase. Service replies relate to your request or account. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. You may also contact us below. See our Messaging Terms.
We do not sell or share mobile numbers or text-message opt-in information with third parties or affiliates for their own marketing or promotional purposes. Providers helping deliver messages may process that information on our behalf.
Our services may use automated or AI-assisted replies. These can be inaccurate and are not medical advice. Ask for a person if you need help. Do not send medical records or sensitive health information through our public business inquiry form.
6. Information handled for clinics
When a clinic hires Closefly to process patient or inquiry information, the clinic directs that processing under its agreement with us. The clinic's privacy notice also applies. Patients should contact their clinic about records or privacy requests; we support the clinic as required by our agreement and applicable law.
A public privacy policy does not authorize sharing protected health information. Where HIPAA applies, the appropriate signed Business Associate Agreements and safeguards must be in place before protected health information is processed.
7. Retention, security, and location
We retain information for the purpose it was collected and for applicable legal, accounting, security, and dispute needs. Consent and opt-out records may be retained to document and honor your choices. Client data retention and return or deletion are addressed in the client agreement. Optional browser attribution is cleared when you reject tracking or when the site detects that your consent has expired.
We use safeguards appropriate to the information and services involved. No internet service can guarantee absolute security. Closefly operates in the United States; providers may process information in other countries, subject to applicable requirements and agreements.
8. Your rights and contact
You may ask us to access, correct, or delete your information, or stop marketing, by emailing admin@closefly.ai. Depending on your location and the laws that apply to Closefly, you may have additional rights, including portability, objection, appeal, or complaint to a regulator. We may verify your identity and respond within applicable legal deadlines. We will not discriminate against you for exercising applicable privacy rights.
Our business website is intended for adults and is not directed to children under 18. Contact us if you believe a child has submitted personal information.
9. Updates
We will post changes here with an updated effective date and provide additional notice where required. Privacy contact: Closefly, Miami, Florida, United States; admin@closefly.ai.