These terms govern your use of closefly.ai, medspas.closefly.ai, blog.closefly.ai, and any other website or web application operated by Closefly LLC ("Closefly", "we", "us"). By using the site you accept them. If you are a paying client, your Client Services Agreement governs the services and controls over these terms where the two conflict.
1. Using the site
You may view and use the site for your own business purposes. You may not copy, scrape, republish, resell, or build a competing product from its content; probe or break its security; overload it; misrepresent who you are; or use it in a way that breaks the law or harms anyone else.
2. Our content
The site, its text, design, images, marks, reports, and templates belong to Closefly or our licensors and are protected by copyright and trade mark law. "Closefly", the Closefly slash mark, "The Full Chair System", "Leak Report", and "First Findings" are our marks. Nothing here grants you a licence to use them.
3. Anything you send us
If you send us feedback, an idea, or a suggestion, we may use it freely and without owing you anything. You keep ownership of any business information you send us, and you grant us permission to use it to answer you and to prepare the document or service you asked for. You confirm you have the right to send us whatever you send.
4. Leak Reports, First Findings, and other research
Research documents we prepare about a practice — a Leak Report, a First Findings document, an audit, a benchmark — are prepared from information available to us at the time, some of it public and some of it estimated. They are opinions and estimates for discussion. They are not audited figures, not a valuation, not a guarantee of any result, and not legal, medical, tax, or financial advice. Do not make a business decision on one without checking the underlying numbers yourself. Figures described as estimates are labelled as estimates.
5. No promise of results
Any figure, case study, or example of what another business achieved is what happened for that business. It is not a promise, a projection, or a typical result. Results depend on your market, your pricing, your team, your offer, and your own follow-through. Where we commit to a specific outcome, that commitment appears in a signed agreement and nowhere else — not on this site, not in a proposal deck, and not in a sales conversation.
6. Third-party links and services
The site links to and integrates with services we do not control, including scheduling, form, payment, and analytics tools. We are not responsible for them, for their content, or for what they do with your information. Their own terms and privacy policies apply.
7. Privacy and messaging
Our Privacy Policy explains what we do with your information. If you give us your mobile number, our Messaging Terms apply.
8. Disclaimers
The site is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the site will be uninterrupted, secure, error-free, or accurate.
9. Limitation of liability
To the fullest extent the law allows, Closefly will not be liable for lost profits, lost business, lost data, loss of goodwill, or any indirect, special, incidental, or consequential damages arising from your use of the site, even if we were told they were possible. Our total liability for any claim relating to the site will not exceed one hundred U.S. dollars ($100). Nothing here limits liability for fraud or for death or personal injury caused by our negligence. This limit does not apply to a signed client agreement, which has its own limit.
10. Indemnity
You will cover our reasonable costs, including legal fees, arising from a third-party claim caused by your misuse of the site, your breach of these terms, or your breach of any law.
11. Governing law and venue
These terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Any dispute will be brought exclusively in the state or federal courts in Miami-Dade County, Florida, and you consent to their jurisdiction.
12. Changes and contact
We may change these terms; the version posted here when you use the site is the one that applies. Questions: legal@closefly.ai.